Everest Beds Warranty
3-Year Guarantee & Warranty Periods
All new goods are sold with a minimum 12-month manufacturer’s guarantee. (Full details are available on request.) In addition to the manufacturer’s guarantee, Everest Beds offers a limited extended warranty on all products.
Warranty Coverage
A Three-year warranty covers all models within the Everest Beds and mattress range, ensuring protection against any potential issues arising from faulty materials or workmanship. This warranty applies to all beds, except those sold as clearance items or in mattress or bed-only sales cases, when used with a non-approved base or mattress deemed unsuitable. If any bed or mattress is found to have issues related to faulty materials or workmanship during the first 3 years, we will gladly provide free repair or replacement services.
Warranty Conditions
- Claim Procedure: If you suspect a fault, please refer to our dedicated customer service team for guidance and inspection. All details of the claim must be lodged with Everest Beds by email or in writing. You must keep all your purchase records as they will be needed in the event of a claim.
- Product Care: A mattress must always be used with a mattress protector, turned, and cleaned as per the manufacturer's instructions, and must be unsoiled at the time that the claim is lodged.
- Collection and Inspection: We will arrange to collect the goods and return them to us for inspection. The carrier reserves the right to refuse to collect items that are not packaged suitably, or which are unhygienic. We may require prepayment for the costs of the collection in some circumstances.
Terms and Conditions
The guarantees or warranties shall not apply when:
- The product has been soiled or stained in any way.
- The product was damaged accidentally after delivery.
- The product has been jumped on or damaged by improper use.
- The product has been used commercially or has been misused in any way.
- The mattress has been bent or folded in such a way as to cause damage to spring sets.
Replacement Process
If the claim is accepted, the following process will apply:
- Replacement Goods: We will contact you to arrange the replacement goods to be dispatched and delivered on a convenient date. The replacement item can be any item from our then-current range. The difference in price from the warranty-covered item is payable by you, along with the cost of collecting the original item.
- First Year Warranty : Any order which above one year, we can now only replace
Additional Information:
- Matching Materials: All reasonable efforts will be made to match fabrics and colours where an item is repaired or replaced. However, a match cannot be guaranteed.
- Alternative Products: Where the repair or replacement of a bed is not possible, we will offer you the opportunity to choose an alternative product. You must pay the difference if you select a product that is more expensive than the nearest equivalent.
- Non-Transferable: The guarantee is non-transferable and only applies to the original purchaser. Proof of purchase may be required.
- Delivery Areas: The guarantee only applies to our usual delivery areas within the mainland UK.
- Statutory Rights: Your Statutory Rights are not affected. Everest Beds will always honour your statutory rights.
Please note,
We offer 3 years guarantee for Ottoman Divans.
We offer 2 years guarantee for Divan Beds.
We offer 1 year guarantee for Mattresses.